New York Independent General Adjuster Practice Exam 2025 – All-in-One Guide to Exam Success!

Introducing oneself and explaining the claims process is critical for establishing a positive relationship with the claimant. This initial step helps to create trust and makes the claimant feel more at ease during what can often be a stressful situation. By clearly outlining what the claimant can expect during the process, the adjuster sets a professional tone and lays the groundwork for effective communication.

Addressing the claims process also allows the adjuster to clarify their role, which can help manage the claimant's expectations and reduce potential confusion. It serves to empower the claimant with knowledge about what steps will follow, what information may be required from them, and the timeline for resolving their claim.

Starting with a discussion about claim details, offering legal advice, or jumping straight into asking for sensitive information like the insurance policy number could lead to misunderstandings, make the claimant uncomfortable, or create an unprofessional atmosphere. Thus, the approach of introducing oneself and explaining the claims process is the most effective and professional way to begin the interaction.